Interview #1: This person is my grandmother. She does not have a phone and rather sleeps on the airplane to pass time. She believes that people will be disruptive with Wi-Fi and it will prevent interaction with people sitting next to you. Also, when the flight attendant is speaking to you, you will most likely be focused on your phone and ignore them.
Interview #2: This person is my aunt. She believes that people will be glued to their phones and not pay attention to their surroundings. She believes that Wi-Fi also will increase the turbulence. She also believes that there are more things to do on airplanes (sleep, watch movies).
Interview #3: This person is my grandmother's friend. He believes that it is a complicated issue because airplanes need to transmit this information to their aircrafts and it may be a disaster and can be very expensive. Also, some businesses know that by being on airplanes that some will not have Wi-Fi so it is understandable that they cannot get to the phone/computer right away.
Interview #4: This person is my cousin. He believes that Wi-Fi on planes is good to an extent, but should not be accepted. Planes are supposed to be relaxing and you do not want to hear people playing with their phones, blasting music, or watching movies loudly. As far as the extent, people should use their phones for family emergencies.
Interview #5: This person is an acquaintance. She believes that Wi-Fi is ruining the human nature. She thinks that humans are prone to sleeping and human interaction. She believes being on a plane is to get away from the drama experienced back home. She is very superstitious and was addicted to Wi-Fi and her phone at one point where she cannot get rid of it.
Who: People that do not use Wi-Fi and do not care for free Wi-Fi on board the aircraft.
What: The need that I identified is using the Wi-Fi for free time and emergencies.
Why: It was hard to get people outside the boundary because most people rely on Wi-Fi and other services for their free time.
Inside Outside
Mostly teenagers, business people, young adults Elderly people, flight attendants
The need is the free Wi-Fi on airlines People that do not care about the product
People want to pass time or handle important business People do not use their phones or
calls. think it is an annoyance
The inside boundary consists of mostly young adults that want to pass time on this and wish to not pay the expenses of the flight's wifi.
The outside boundary consists of mostly the elderly and do not necessarily use phones, so this won't be an issue for them.
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Although Wi-Fi may interrupt the signals of the plane and stimulate some turbulence, planes already enable passengers to pay for Wi-Fi. Therefore, I do not think that giving passengers Wi-Fi will negatively impact the safety of the aircraft. I travel frequently, and I constantly find myself paying exorbitant Wi-Fi fees. I disagree with the outside people’s opinions on banning Wi-Fi. Most flights are long, and passengers are wasting time by not completing important work. Not all people can just fall asleep for the whole plane ride or watch movies. I would much rather finish all my homework on a plane ride than waste my time watching old movies.
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