Testing the Hypothesis Part 1

Free Wi-Fi on International and National Flights

Many airlines do not have Wi-Fi on board their flight; some airlines that utilize wife on board, however, charge customers for their Wi-Fi. Airline tickets are already expensive and the least they could do is utilize free Wi-Fi on board or establish Wi-Fi especially on long flights to the other side of the world.

The Who: Airlines not utilizing Wi-Fi or overcharging for Wi-Fi

The What: Wi-Fi included in airline bill

The Why: Airlines are super expensive and flights can often be boring especially on 15+ hours of doing absolutely nothing or watching the same movie again and again.

Testing the Who: Most of the people I know whether it is family, friends, or even people on the same plane complain about this issue. Especially with other living expenses, airlines can at least satisfy their guests with free Wi-Fi or utilize Wi-Fi on board. Also, if there is an emergency and someone needs to be on the phone, they must be responsive. No one will complain with free Wi-Fi especially with recent technological advances.

Testing the What: Do airlines want to overcharge customers to make more profit or do they really not know how to utilize Wi-Fi on board?

Testing the Why: I believe both can occur because who does not want more money? Airlines are all competing amongst each other for the most profit and (best service) although, they fail to provide Wi-Fi which bugs a lot of customers. Also, it may also be a problem if they do not have Wi-Fi because they do not know how to manage it up in the air.

Interview #1: The first person is my girlfriend. She told me that Wi-Fi on board would be convenient because if their phone is on airplane mode there is not a lot to do on board. If there is Wi-Fi, it makes the trip seem less dreading because you are not given many options to do otherwise. She also agrees that airlines can be expensive, so why not benefit the customer and give them a free Wi-Fi code to use on board, whether it is one hour or twenty-four hours depending on the flight.

Interview #2: The second person is my father. He believes that Wi-Fi should be established only if the person does not call on the phone nor talk loudly. He is neutral about this subject. He doesn’t use his phone for social media, so this does not really concern him. If a person wants to talk on the phone badly, then they shouldn’t be charged for it.

Interview #3: The third person is a friend. She believes that airlines should definitely offer complimentary Wi-Fi that actually works, especially if the flight is going to be super long. Airlines need to take into account that a lot of people travel for business and therefore need Wi-Fi during their flight to work on projects or connect with business partners. If there is an emergency at home or at work then it is useful.

Interview #4: The fourth person is a friend. He believes that Wi-Fi should be free on national flights, since international flights cannot get Wi-Fi over ocean. It should be free for shorter flights because no one would want to actually purchase it for a short flight. They would rather just wait. It also would be more economical for airlines to offer Wi-Fi for shorter flights versus longer flights.

Interview #5: The fifth person is a friend. She believes that Wi-Fi should be complimentary. It would be useful for emergencies and help pass time faster on long trips. During take-off is when one should not use their phone due to the interference, but other than that then they should use the Wi-Fi on board.

I know that Wi-Fi now is not as convenient as I thought it would be. My friend in the fourth interview’s dad is a pilot. He said that over large bodies of water there is no way of having service or Wi-Fi due to no satellite connections. Also, there has to be interference in mind when one takes off or lands. This can be highly dangerous, but at the same time it would be more convenient for emergencies and work.